Connecting your card terminal

Before you start

You need three things.

1. 1A terminal that works with Linkly Cloud. Your bank or payment provider can confirm this. Most modern Australian terminals do.
2. 2Your Linkly Cloud username and password. These are emailed to whoever was named when your merchant account was set up — not by us, and not by your bank’s general support line. If you cannot find them, contact Linkly directly and ask for your Cloud credentials to be re-sent.
3. 3The terminal in front of you. Switched on, and connected to the internet by Wi-Fi or Ethernet.

Keep the password to yourself. Anyone who has it can connect a different till to your terminal. We never ask for it by email or over the phone.

Step 1

Add the terminal in Wevelop POS

1. 1Open Backoffice → Card terminals.
2. 2Press Add.
3. 3Give it a name your staff will recognise — Counter, Bar, Mobile. This is the name they see when taking a payment.
4. 4Fill in the Terminal ID (TID), Merchant ID (MID) and serial number if you have them. They are on the terminal’s own Menu screen, and they are optional — they only help you tell terminals apart later.
5. 5If this is the terminal most sales should go to, tick “Send sales here unless the till picks another”.
6. 6Press Save.

Step 2

Put the terminal into Cloud mode

Do this on the terminal’s own keypad.

1. 1Press Func, type 1111 2227, then press Enter.
2. 2Choose Wi-Fi or Ethernet, whichever your venue uses.
3. 3Host address: pp.cloud.pceftpos.com — press OK.
4. 4Client port: 443 — press OK.
5. 5POS Comms: On — press OK.
6. 6SSL Profile: PCEFTPOS.
7. 7Press Enter. The terminal shows a six-digit pairing code.

Some older terminals use a different sequence: Func → 7410 → Terminal Setup → Begin → Cloud Comms. If 1111 2227 does nothing, try that one.

Step 3

Pair it

You have three minutes from the moment the code appears, so have the Wevelop screen open before you generate it.

1. 1In Backoffice → Card terminals, press Pairing next to the terminal you just added.
2. 2Enter your Cloud username and Cloud password.
3. 3Enter the six-digit pair code showing on the terminal.
4. 4Press Pair.

You should see “Paired.” That terminal is now connected and ready to take payments.

If it does not work

The pairing was rejected

Either the username or password is wrong, or the code has expired. Codes last three minutes. Generate a fresh one and try again — it is almost always the code.

The terminal shows no pairing code

It is not in Cloud mode. Go back to step 2.

Cloud Connect Failure, on the terminal

It cannot reach the internet. Check the Wi-Fi password, or tether it to a phone hotspot to rule out the venue’s own network.

Paired, but sales do not appear on it

Check that the terminal is switched on and still on the network, and that it is the terminal the till is sending to.

Taking a payment

Once paired there is nothing extra to do. Staff press Charge in Wevelop POS, the amount appears on the terminal, the customer taps or inserts their card, and the sale closes by itself with the approval recorded against the order.

If the till is closed or the iPad goes to sleep part-way through a sale, Wevelop POS checks with the terminal when it opens again and finishes the sale properly — including printing a receipt for one that completed while nobody was looking.

Changing or replacing a terminal

Pairing again breaks the old connection. Pressing Func → 8880 on the terminal produces a new code and cancels the one in use, so the till cannot send to it until you pair again.

Pair again when:

• you replace the terminal with a different unit,
• you move the terminal to a different venue or till, or
• your Linkly Cloud password is reset.

You do not need to pair again after restarting the terminal, after a software update, or after closing and reopening the till.

Need a hand?

Email support@wevelop.com.au with your venue name and what the terminal screen says.

For anything about the terminal itself — the hardware, your merchant account, settlement or fees — your bank or payment provider is the right place. Those are theirs, not ours.